Privacy Policy

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Overview

This Privacy Policy explains how First Class Plumbing, LLC ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our plumbing services or visit our website. Your privacy is important to us, and we are committed to protecting your personal data.

We use your personal data for internal business purposes only. We do not sell your data to other companies or third parties. By using our services or website, you agree to the collection and use of information as described in this Privacy Policy.

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What Information We Collect

Information You Provide to Us

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We collect personal information that you voluntarily provide when you:

• Schedule plumbing services - Name, phone number, email, service address, and description of plumbing issues
• Submit contact forms on our website - Contact details and service inquiries
• Call or text us - Phone number, conversation records, and service requests
• Opt in for SMS notifications - Phone number and communication preferences
• Make payments - Billing information (processed securely by third-party payment processors)
• Receive services at your property - Property details, access information, and service history

Information We Collect Automatically

When you visit our website, we automatically collect:

• Website usage data - Pages visited, time spent, browser type, device information
• IP address and location data - To understand our service areas and improve local services
• Cookies and tracking technologies - To enhance website functionality and analyze usage patterns

SMS/Text Message Information

When you opt in to receive text messages from us, we collect and store:

• Your phone number and carrier information
• SMS consent records and preferences
• Message delivery and response data
• Opt-out requests and communication history

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How We Use Your Information

We use your personal information to:

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Service Delivery

• Schedule and coordinate plumbing appointments
• Dispatch technicians to your property
• Communicate about service status and completion
• Process payments for services rendered
• Maintain records of work performed and warranties

SMS Communications (With Your Consent)

• Send appointment reminders and confirmations
• Provide dispatch updates and technician arrival times
• Send billing notifications and payment reminders
• Request feedback through job completion surveys
• Share important service updates or emergency notifications

Business Operations

• Improve our plumbing services and customer experience
• Analyze website usage to enhance functionality
• Comply with legal and regulatory requirements
• Protect against fraud and ensure service quality
• Maintain business records and customer service history

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SMS/Text Message Consent and Opt-Out

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How We Collect SMS Consent

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First Class Plumbing will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

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Sign-Up Consent Language

By submitting this form and signing up for texts, you consent to receive messages from First Class Plumbing at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes.

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Your SMS Rights

• Consent is optional - You can use our services without agreeing to text messages
• Easy opt-out - Text STOP to unsubscribe or HELP for assistance
• No sharing - We do not share your phone number with third parties for marketing
• Message frequency - Varies based on service needs, typically 1-5 messages per service appointment

How We Share Your Information

We may share your personal information in limited circumstances:

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Service Providers

We work with trusted third-party companies to help deliver our services:

• Payment processors for secure transaction handling
• Scheduling software providers for appointment management
• SMS service providers for text message delivery
• Website hosting and analytics providers for online services

Legal Requirements

We may disclose your information when required by law, such as:

• Responding to court orders or legal process
• Complying with regulatory requirements
• Protecting our legal rights or those of others
• Preventing fraud or illegal activities

Business Transfers

If our business is sold or merged, your information may be transferred to the new owner, who must continue to honor this Privacy Policy.

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With Your Permission

We may share your information for other purposes with your explicit consent.

Important: We do not share your phone number with third parties for marketing or promotional purposes.

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Data Security and Protection

We implement reasonable security measures to protect your personal information, including:

• Secure storage of customer records and payment information
• Limited access to personal data by authorized employees only
• Regular security assessments and updates
• Secure transmission of sensitive information
• Proper disposal of physical and digital records

However, no security system is completely foolproof. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access - Request copies of your personal information
• Correction - Ask us to correct inaccurate information
• Deletion - Request deletion of your personal information
• Opt-out - Unsubscribe from marketing communications
• Data portability - Request your data in a portable format

To exercise these rights, contact us using the information below.

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California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Personal Information Categories We Collect:

• Contact information (name, address, phone, email)
• Property service information (service address, plumbing needs)
• Commercial information (service history, payments)
• SMS communication preferences and records
• Website usage and device information

Your California Rights:

• Right to know what personal information we collect and how we use it
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

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Children's Privacy

Our services are intended for property owners and adults seeking plumbing services. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it promptly.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you by email or text message for significant changes (if you've provided contact information)

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

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Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

First Class Plumbing, LLC
Phone: 763-220-3765
Website: https://www.firstclassplumbingmn.com/contact-us
Email: office@firstclassplumbingmn.com

For SMS-related questions or to opt out of text messages, you can also text STOP to any message from us or text HELP for assistance.

This Privacy Policy is effective as of the date listed above and applies to all information collected by First Class Plumbing, LLC.

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