Terms of Use & Service Agreement

Agreement to Terms

By using the services of First Class Plumbing, LLC ("Company," "we," "us," or "our"), visiting our website, or engaging our plumbing services, you ("Customer," "you," or "your") agree to be bound by these Terms of Use and Service Agreement ("Terms"). If you do not agree to these Terms, please do not use our services or website.

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Our Services

First Class Plumbing, LLC provides professional plumbing services including:

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Residential Plumbing Services

• Installation, repair, and replacement of fixtures (showers, tubs, toilets)
• Water heater services and water softener systems
• Pipe repair and replacement
• Drain cleaning and sewer services
• Emergency plumbing repairs

Commercial Plumbing Services

• Commercial building plumbing systems
• Restaurant and retail plumbing
• Industrial plumbing installations
• Maintenance contracts for commercial properties

Boiler Services

• In-floor heating systems
• Hot water heating systems
• Tankless water heater installation and service
• Boiler maintenance and repair

Service Area and Availability

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Service Area

Our services are available within our designated service areas in Minnesota. Service availability may vary based on location, technician availability, and weather conditions.

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Business Hours

• Regular Hours: [Insert business hours]
• Emergency Services: Available 24/7 for qualifying emergency situations
• Response Times: We strive to provide prompt service but cannot guarantee specific response times due to factors beyond our control

Emergency vs. Non-Emergency Services

• Emergency Services: Include situations that pose immediate health, safety, or significant property damage risks (burst pipes, sewer backups, no hot water in winter)
• Non-Emergency Services: Standard repairs, installations, and maintenance that can be scheduled during regular business hours
• Emergency Service Rates: Higher rates may apply for after-hours, weekend, and holiday emergency calls

Scheduling and Appointments

Appointment Scheduling

• Appointments may be scheduled by phone, website, or in person
• We provide estimated arrival windows but cannot guarantee exact arrival times
• Technicians will contact you when en route to your location

Customer Responsibilities

• Property Access: Ensure safe and clear access to work areas
• Accurate Information: Provide accurate service address and contact information
• Property Conditions: Disclose known hazards, utility locations, and relevant property conditions
• Payment Authorization: Ensure authorized person is present for service approval and payment

Cancellations and Rescheduling

• Customer Cancellations: Must provide at least 2 hours notice for standard appointments
• No-Show Policy: If customer is not available at scheduled time without prior notice, service fees may apply
• Weather Delays: Services may be delayed or rescheduled due to severe weather conditions
• Rescheduling: We will work with you to reschedule appointments when necessary

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Pricing and Payment Terms

Service Pricing

• Written Estimates: Provided for most non-emergency work before service begins
• Diagnostic Fees: May apply for service calls and troubleshooting
• Emergency Rates: Higher rates apply for after-hours emergency services
• Price Changes: Estimates may change if additional work or complications are discovered

Payment Terms

• Payment Due: Upon completion of services unless other arrangements are made
• Accepted Payment: Cash, check, credit cards, and approved financing options
• Late Payments: Outstanding balances may incur late fees after 30 days
• Collections: Unpaid accounts may be turned over to collections agencies

Additional Costs

• Permits: Customer responsible for obtaining necessary permits unless otherwise agreed
• Disposal Fees: May apply for removal of old fixtures, appliances, or debris
• Material Upgrades: Additional costs for premium materials or fixtures selected by customer

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SMS/Text Message Services

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Opt-In Language for Customers

First Class Plumbing will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

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Opt-In Text at Sign-Up

By submitting this form and signing up for texts, you consent to receive messages from First Class Plumbing at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes.

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SMS Service Terms

• Text messaging services are provided for your convenience and are optional
• Message and data rates may apply based on your wireless carrier plan
• We are not responsible for carrier delays or failures in message delivery
• You may opt out at any time by texting STOP

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Warranties and Guarantees

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Service Warranty

• Workmanship Warranty: We warrant our labor and workmanship for [insert time period] from completion date
• Parts Warranty: Manufacturer warranties apply to parts and materials; we will honor valid manufacturer warranties
• Warranty Claims: Must be reported promptly and may require inspection to determine coverage

Warranty Limitations

• Warranty does not cover damage caused by misuse, negligence, or normal wear and tear
• Warranty void if work is modified or repaired by others without our consent
• Environmental factors beyond our control (freezing, flooding, etc.) are not covered
• Pre-existing conditions discovered during service are not covered under new work warranty

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Liability and Limitations

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Scope of Work

• We will perform only the work specifically authorized by customer
• Additional problems discovered during service will be presented for customer approval before proceeding
• We are not responsible for pre-existing conditions or code violations not related to our work

Property Protection

• We will take reasonable precautions to protect your property during service
• Customer should remove valuable or fragile items from work areas
• We carry liability insurance but limitations may apply based on circumstances

Limitation of Liability

• Our liability is limited to the cost of the services performed
• We are not liable for indirect, consequential, or punitive damages
• Some states do not allow limitation of liability, so these limitations may not apply to you
• Customer assumes responsibility for compliance with local building codes and permit requirements

Force Majeure

We are not responsible for delays or inability to perform due to circumstances beyond our control, including but not limited to: severe weather, natural disasters, government actions, labor disputes, or supplier issues.

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Customer Responsibilities and Conduct

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Property Conditions

• Maintain safe working conditions and remove hazards when possible
• Provide accurate information about property conditions, utility locations, and previous work
• Ensure proper utilities (water, electricity) are available for service completion
• Inform technicians of any known health or safety concerns on the property

Acceptable Use of Services

• Use our services only for legitimate plumbing needs
• Provide truthful information about service requirements
• Treat our employees and technicians with respect and professionalism
• Do not interfere with work in progress or direct technicians to perform unsafe work

Prohibited Conduct

• Harassment, discrimination, or inappropriate behavior toward our staff
• Requesting work that violates building codes or safety regulations
• Attempting to perform DIY repairs during active service calls
• Using our services for illegal purposes or in violation of local regulations

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Intellectual Property

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Company Materials

All content on our website, marketing materials, and business processes are protected by intellectual property laws. You may not copy, reproduce, or use our materials without written permission.

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Work Documentation

Photos and documentation of our work may be used for business purposes including marketing, training, and quality control, unless customer specifically objects.

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Dispute Resolution

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Good Faith Resolution

We are committed to resolving any concerns or disputes in good faith. Please contact us promptly with any service issues so we can address them appropriately.

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Limitation of Claims

Any claims related to our services must be made within one year of service completion.

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Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law provisions.

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Jurisdiction

Any legal disputes will be resolved in the appropriate courts of [Insert County], Minnesota.

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Website Use

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Website Content

Information on our website is for general informational purposes and should not be considered professional advice for specific situations.

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User Conduct

When using our website, you agree not to:

• Use the site for illegal purposes or spam
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Post inappropriate or harmful content

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.

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Changes to Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of these Terms
• Significant changes will be communicated to customers with current service agreements
• Continued use of our services constitutes acceptance of updated Terms

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Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

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Entire Agreement

These Terms, along with our Privacy Policy and any written service agreements, constitute the entire agreement between you and First Class Plumbing, LLC.

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Contact Information

If you have questions about these Terms or need to discuss service-related matters, please contact us:

First Class Plumbing, LLC
Phone: 763-220-3765
Website: https://www.firstclassplumbingmn.com/contact-us
Email: office@firstclassplumbingmn.com

For immediate service needs or emergencies, call our main number at 763-220-3765.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and Service Agreement.

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